Refund policy

Return & Refund Policy

Our return policy for general items is valid for 72 hours after delivery. Once this period has expired, unfortunately, we are unable to offer a return, refund, or exchange, except where otherwise required by applicable law.

Situations Where a Full Return, Refund, or Exchange May Not Be Available

In the following situations, we may be unable to offer a full return, refund, or exchange:

  • More than 72 hours have passed since the item was delivered.

  • The item has been damaged or has missing parts for reasons not attributable to Angry Miao.

  • The product does not fit, or the incorrect size was purchased. Please check the size guide carefully before placing your order.

  • The return is requested solely due to personal preference or a change of mind.

  • The original product packaging has been removed or damaged in a way that affects the product’s resale value.

  • The product was not purchased through Angry Miao’s official or authorized sales channels, including purchases made through second-hand marketplaces.

  • Internal discoloration, scratches, or color variations that occur normally, as well as minor cosmetic imperfections—including spots or discoloration measuring less than 0.3 mm in diameter, air bubbles, and color variations that do not affect normal use—are not covered by our after-sales service.

Damaged or Faulty Items

If your order arrives damaged or faulty, please contact us within 3 days of delivery and provide your order number along with clear photos showing the condition of the item.

Each case will be assessed individually, and we will do our best to provide an appropriate and satisfactory solution.

Returns

We accept return requests within 3 days of delivery, provided that all original accessories and packaging are included and the product has not been damaged due to misuse or other customer-related causes.

To initiate a return, please contact us first so that we can provide the appropriate return instructions.

We are unable to accept returns or provide refunds for customized items.

Please contact us before returning any product. Unauthorized or self-arranged returns without prior approval may not be accepted or processed.

Return Shipping, Duties, and Fees

If a refund request is approved, the refund amount will not include the original shipping charges, import duties, taxes, or other related fees.

For returns that are not related to product quality issues, the customer is responsible for the return shipping costs.

A 30% restocking fee will be applied to cover the processing and handling costs associated with returned items.

If the returned item is missing its original packaging, an additional repackaging fee of US$20–50 per item will apply, depending on the circumstances. If any accessories are missing, additional charges will be deducted based on the price of the missing accessories.

We reserve the right to refuse or reduce a refund if, in our reasonable assessment, the product has deteriorated to an unacceptable condition due to normal wear and tear, improper use, misuse, or damage caused by the customer.

Refund Processing

Refunds will be processed after the returned item has been received and inspected by our warehouse.

Once we receive and inspect your return, we will send you an email confirming receipt of the returned item.

If the refund is approved, it will be processed within 7 business days. Where possible, the refund will be issued to the original payment method used to place the order.

Exchanges

If there is insufficient stock available for an exchange, we will contact you and provide an alternative solution based on the circumstances.

Order Changes and Cancellations

If you would like to change or cancel your order, please contact us before the order has been shipped.

Once the order has been shipped, any cancellation, return, or exchange request will be subject to the terms of this Return & Refund Policy.